Customer Success & Learning Systems Specialist
Customer Success & Learning Systems Specialist
In this role, you will be responsible for building and optimizing our CRM system to improve workflows and boost productivity across our sales team, distribution network, and execution teams. By leveraging our full CRM tech stack, you will enhance sales processes, improve customer experience, drive adoption, and increase operational efficiency—ultimately supporting revenue growth.
Additionally, you will collaborate closely with the Director of TechPartner Development to improve ZED University, our internal Learning Management System (LMS). You will bring the skills necessary to build, optimize, and manage an LMS that meets the learning needs of the organization—whether it’s for training internal teams, delivering courses to TechPartners, or managing educational content for a large learner base.
The ideal candidate will have hands-on experience with strategy development, implementation, training, and ongoing support for an LMS, ensuring it delivers value and drives success.
Who We Are
ZS2 is leveraging material science and construction technology to cement a more sustainable and resilient future for the built environment. As a leader in magnesium cement (MgO) technology, we are innovating both its production and applications to decarbonize the construction industry.
Based in Calgary, Alberta, we are scaling sustainable technology into action with high-performance building materials, powering industry-leading projects and partnerships across North America. From manufacturing advanced materials to developing carbon-negative cement with carbon capture, utilization, and sequestration (CCUS) technology, we balance practical construction solutions with a strong focus on R&D.
At ZS2, you’ll join a fast-growing, entrepreneurial team of problem-solvers—engineers passionate about the environment, marketers allergic to greenwashing, and researchers executing actionable decarbonization. Collaboration is at our core, with interdepartmental teams tackling some of the most pressing challenges in climate and construction.
We are addressing both the cause (failure to decarbonize) and the symptoms (climate-related destruction) to protect and de-risk the built environment. By prioritizing both environmental responsibility and real-world performance, we’re proving that climate tech and industry progress can go hand in hand.
With over $9 million awarded to commercialize our technology at scale, we are accelerating the transition to a resilient and low-carbon industry. If you thrive in a fast-paced environment and are inspired by purpose-driven work, you’ll find your place with our TechCrew.
Opportunity
ZS2 is looking for a highly motivated and detail-oriented Customer Success & Learning Systems Specialist to join our TechPartner Development team. The ZS2 distribution network, (TechPartners) are local ZS2 subject matter experts who bring specialized construction knowledge to their respective markets. TechPartners play a crucial role in delivering ZS2 MgO building materials to an expanding customer base throughout North America. This position is essential to the continued success of our expanding distribution network.
Responsibilities:
- Analyze and optimize current workflows, processes, and systems to ensure maximum efficiency across teams and departments
- Independently develop scalable, automated workflows for lead management, pipeline tracking, and customer engagement to remove friction and improve sales efficiency
- Identify opportunities and solutions to improve forecasting, optimize data-driven decision-making, and drive sales performance
- Conduct discovery meetings to understand team needs and translate them into tailored Monday.com solutions
- Establish and enforce data integrity and security standards
- Drive user adoption by leading training, workshops, and support programs for sales teams
- Provide ongoing support to teams, helping them adopt best practices for using productivity and project management tools effectively
- Support the rollout of new processes or tools across the organization, ensuring a smooth transition and minimal disruption
- Provide training, oversee account governance and permissions, and deliver ongoing support to ensure user
- Serve as the primary point of contact for the CRM and LMS, maintaining clear communication and providing exceptional customer service
Qualifications
Required Skills:
- 3+ years of project management, implementation, or sales transformation experience in a client-facing role
- Ability to identify process inefficiencies and propose actionable, data-driven solutions
- Proficient in analyzing data to monitor workflow effectiveness and identify areas for improvement
- Excellent verbal and written communication skills, with the ability to collaborate across various teams and levels of the organization.
- Comfortable working in a fast-paced environment with shifting priorities, managing multiple projects simultaneously.
- Strong attention to detail, ensuring that all workflows and processes are thoroughly planned, implemented, and tracked.
- Proven experience with Mcom or similar, including advanced workflow design, automations, and integrations.
- Strong ability to manage multiple projects and prioritize effectively.
- Exceptional problem-solving skills and a proactive approach to challenges.
- Experience providing training and creating documentation for end-users.
- Ability to communicate with cross-functional teams, SME’s, and business leaders to align LMS capabilities with organizational needs.
- Experience designing an intuitive and accessible UI that enhances the learner experience and encourages ease of navigation.
- Ability to manage the lifecycle of an LMS, from implementation and updates to ensuring long-term system stability.
Working Conditions
Why Join ZS2 Technologies?
- Competitive Compensation Package—we recognize experience and are keen to hire the right person with a proven track record and culture fit.
- Collaborate with leading experts in material science, construction, and sustainability.
- Flexible work environment
- A role with meaningful contributions—help shape how the industry communicates innovation and sustainability.
- Local lunch program & the best office snacks—because great ideas need great fuel.
- Regular opportunities to volunteer and contribute to local charity organizations, supporting causes that matter.
- High priority on professional development and career growth—work alongside strong leadership dedicated to mentoring and advancing your skills.
How to Apply: If you are passionate about improving team productivity and workflow efficiency, we encourage you to apply! Interested candidates should submit the following:
- Cover Letter explaining why you’re the perfect fit for this role
- Resume detailing relevant experience
