IT Support Analyst

We are currently looking for an IT Support Analyst to support the growth of our innovative and disruptive company… that’s right, we like stirring the pot! The Support Analyst is responsible for effective provisioning, installation and configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the Enterprise infrastructure. They ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.

The Support Analyst will also assist project teams with technical issues in the project lifecycle from design to deployment and support.

We thank all candidates for their interest; however, only shortlisted candidates will be contacted.

Responsibilties

Our workplace is dynamic, supportive and entrepreneurial in spirit, and we pride ourselves in being a collaborative, open-minded and imaginative team. On a day-to-day basis, the IT Support Analyst will:

Provide technical support for onsite and remote staff on various devices, applications, av equipment, and telephony.
Onboarding/offboarding users
Support and maintain software platforms such as MS SharePoint, Teams, Monday.com.
Provisioning and maintaining workstations, network equipment, servers, etc.
Source, design, test, and/or implement new IT services and features to support the growth of the company
Analyze and fix hardware and software issues in a timely and accurate manner
Analyze and fix any network issues
Enforce corporate IT security standards
Create or update documentation and user guides
Monitor and support existing servers and setting up new servers in accordance with future business requirements.
Providing the quality end-users services

Qualifications

Must Haves:

Degree or diploma in computer science, engineering, or information systems or equivalent training and experience (ideally 4+ years in IT administration).
Industry certificates; MCSE, VCP, MCSA, CCNA, office 365 and AWS cloud.
Cisco Meraki network management.
Strength with Microsoft back-end systems: Azure, Office 365, SQL Server, Windows.
Knowledge of industry best practices regarding information security.
Excellent analytical and problem-solving skills

Competencies:

Ability to support and deploy Windows 10 and Mac OS Systems.
Basic knowledge in VMware ESXi, AWS and Azure services.
High level of experience with Windows Server.
Experience with managed network hardware (switches, firewalls/routers, NAS).
Experience working with Wi-Fi networks.
Familiar with G Suite, Office 365, and helpdesk ticketing software.
Communication and interpersonal skills to work closely with various departments.
Ability to work independently, prioritize tasks and switch between projects.
Experience with managing Highly Available configurations.
Infrastructure services: AD, DNS, DHCP, RRAS, WSUS, MDT, and monitoring
VPN services

Working Conditions

ZS2 offers:

A great work environment and culture.
Competitive compensation and benefits.
Opportunities for acquiring new skills and professional advancement.
An environment where your ideas on innovation and product or process improvements are valued and implemented.
Recognition for your achievements and contribution to our success.
A team of professionals that work together to achieve our goals.