IT Support Specialist
IT Support Specialist
The Support Specialist is responsible for effective provisioning, installation and configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the Enterprise infrastructure. They ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.
Who We Are
ZS2 Technologies is decarbonizing the construction industry and working to build a better planet. Our headquarters is in Calgary, AB and we have projects throughout North America. “What if we could…?”; is our mantra. We are tenacious problem solvers with a permanent dissatisfaction with the status quo. We never stop improving. Failures and setbacks don’t scare us. They are just a part of creating something great. We’re passionate about material science and developing higher performing building materials for the people and our planet.
We pride ourselves on our culture, our commitment to always striving to do better, and our investment in our most valuable resource, our people.
Our work environment includes:
- Collaborative office setting with onsite parking.
- Social programs including team building and health and wellness benefits.
- Opportunities for career growth and development.
Opportunity
We are currently looking for an IT Support Specialist to support the growth of our innovative and disruptive company… that’s right, we like stirring the pot! The Support Specialist is responsible for effective provisioning, installation and configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the Enterprise infrastructure. They ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.
Responsibilities:
Our workplace is dynamic, supportive, and entrepreneurial in spirit, and we pride ourselves in being a
collaborative, open-minded and imaginative team. On a day-to-day basis, the IT Support Specialist will:
Provide technical support for onsite and remote staff on various devices, applications, av equipment, and telephony.
- Ensure that the office, meeting rooms, and boardrooms are set up each morning and ready for the day.
- Onboarding/offboarding users.
- Recommend hardware and software improvements.
- Support and maintain software platforms such as MS SharePoint, Teams, Monday.com.
- Provisioning and maintaining workstations, network equipment, servers, etc.
- Source, design, test, and/or implement new IT services and features to support the growth of the company.
- Analyze and fix hardware and software issues in a timely and accurate manner.
- Analyze and fix any network issues.
- Enforce corporate IT security standards.
- Create or update documentation and user guides.
- Monitor and support existing servers and setting up new servers in accordance with future
business requirements. - Providing the quality end-users services
Qualifications
An IT Support Specialist must be knowledgeable in software, hardware and networks. They must be critical thinkers and problem-solvers with great attention to detail. Since end user support and teamwork are important aspects of the role, excellent communication and people skills are definite must haves.
- Degree or diploma in computer science, engineering, or information systems or equivalent training and experience (ideally 4+ years in IT administration).
- Industry certificates; MCSE, VCP, MCSA, CCNA, office 365 and AWS cloud.
- Cisco Meraki network management.
- Strength with Microsoft back-end systems: Azure, Office 365, SQL Server, Windows.
- Knowledge of industry best practices regarding information security.
- Strong troubleshooting and critical thinking skills.
- Positive and professional demeanor.
- Ability to support and deploy Windows 10 and Mac OS Systems.
- Basic knowledge in VMware ESXi, AWS and Azure services.
- High level of experience with Windows Server.
- Experience with managed network hardware (switches, firewalls/routers, NAS).
- Experience working with Wi-Fi networks.
- Familiar with G Suite, Office 365, and helpdesk ticketing software.
- Communication and interpersonal skills to work closely with various departments.
- Ability to work independently, prioritize tasks and switch between projects.
- Experience with managing Highly Available configurations.
- Infrastructure services: AD, DNS, DHCP, RRAS, WSUS, MDT, and monitoring
- VPN services
Working Conditions
- Health care: Dental, vision, extended health care.
- On-site parking.
- Snacks and lunch program.
- Company events.
- Volunteering opportunities.
- A great work environment and culture.
- Competitive compensation and benefits.
- Opportunities for acquiring new skills and professional advancement.
- An environment where your ideas on innovation and product or process improvements are valued and implemented.
- Recognition for your achievements and contribution to our success.
- A team of professionals that work together to achieve our goals.
